Resources on Still Waters in general
Here you can find articles on the overall concept of Still Waters and the aspects that should be common, regardless of which service you are interested in.
The Confront Model
I find myself using the confront model more and more in my work. There is much that needs confronting and yet it often feels to me like we are becoming less skilled at the art doing it successfully. Too often conversation leads to difference, which leads to debate and then breakdown; with entrenched views, righteousness and ‘othering’ being the norm. The difficulties we have with confronting situations lead to us become either more aggressive in our position or conflict-avoidant. This is the essence of the confront model.
What Are Challenger Tools?
I was introduced to the concept of challenger leadership when I joined Relume (link), who are the well-spring for all thing Challenger as far as I am concerned. ‘Challenger tools’ is a term I, and they, use a lot, but what does it mean? There is no official definition that I am aware of so how here’s mine:- An assortment of helpful devices for accessing and activating the possibility of change.
My Journey To Here
I joined BT three months before privatisation as a fresh-faced 19-year old who had messed up academically and was in desperate need of structure. Starting out as a telecom officer in Southampton handling customer complaints, I loved the office environment, with the predictable hours and reliable work. There was plenty of personal and professional development opportunities, which I lapped up. Other memories include leading our response to a massive surge in billing complaints, using a PC for the first time and also going on strike for three weeks.