Resources for helping organisations thrive
Here you will find articles on the five types of service I offer organisations and the people in them. These will hopefully give you a flavour of how I work and what inspires my approach. If you have any questions about these services please contact me.
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Nick Mabey - Professional Biography
I joined BT three months before privatisation as a fresh-faced 19-year old who had messed up academically and was in desperate need of structure. Starting out as a telecom officer in Southampton handling customer complaints, I loved the office environment, with the predictable hours and reliable work. There was plenty of personal and professional development opportunities, which I lapped up. Other memories include leading our response to a massive surge in billing complaints, using a PC for the first time and also going on strike for three weeks.
Being On Strike
She already had tears in her eyes as she rose to explain to us what was going to happen next. The day before we had walked out an hour early as a show of solidarity to fellow workers who had been suspended. So now we had to sign a form ensuring we would not do that again. It was Anne’s job to explain this and get us to sign. We already knew we would not sign and so did she. We already knew the consequences of not signing and so did she. And so the puppet show began…